Question 1

Is my data really hosted in Europe?

Accepted Answer

Yes. All our servers are physically located in Europe: Switzerland (Zurich), France (Paris), Italy (Milan), the Netherlands (Amsterdam) and Poland (Warsaw). You choose your datacenter. No non-European provider is part of the hosting chain.

Question 2

Is Switzerland covered by the GDPR?

Accepted Answer

Switzerland is not an EU member, but it benefits from an adequacy decision from the European Commission: data transfers between the EU and Switzerland are legally equivalent to intra-EU transfers. If you prefer to stay strictly within the EU, pick Paris, Milan, Amsterdam or Warsaw.

Question 3

Do you offer a free trial or guarantee?

Accepted Answer

All our shared and WordPress hosting plans are covered by a 30-day money-back guarantee. You can cancel at any time: no plan commits you beyond the month or year you subscribed to.

Question 4

Can I change plans at any time?

Accepted Answer

Yes, you can switch between plans (upgrade or downgrade) from your client area. Pro-rata is calculated automatically, with no service interruption.

Question 5

Can I migrate an existing site to inyx.io?

Accepted Answer

Yes. Migrating a site (including WordPress) is fully supported. Our support team can assist with the technical side on request. On Private Node plans, onboarding and migration are included.

Question 6

Which payment methods do you accept?

Accepted Answer

Credit card (Visa, Mastercard, American Express), SEPA bank transfer and PayPal. Billing is in euros, with European VAT where applicable.

Question 7

How does support work?

Accepted Answer

Support by email and through your client area, in English or French. Guaranteed response time within 24 business hours — much faster in practice. No chatbot, no automated reply: a human reads and responds.